About the Project
We built and successfully launched an advanced, comprehensive Customer Relationship Management (CRM) system for Skyline Group, designed to centralize and deepen the company's understanding of its customers. At the heart of the system is its ability to connect directly with the vital touchpoints customers use every day — WhatsApp, Facebook Messenger, and other communication channels. This integration automatically aggregates every interaction in real time, including complete conversation history, past orders, and inquiry records, producing a unified, always up-to-date profile for each customer.
Client
Skyline Group
Execution Time
4 months
Technologies
NestJS, NextJS, MySQL, React Native
About the System
The system includes a dynamic analytics dashboard that gives sales teams and management instant visibility over the entire customer journey, with advanced tools for generating detailed reports on purchasing behavior and buying patterns. The project also delivered dedicated mobile applications, ensuring task management and secure access to customer data from anywhere.